Privacy Policy

Privacy Policy

Agamehero (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website agamehero.com(the "Site") or purchase our products, in compliance with applicable global privacy laws, including but not limited to GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other regional regulations.

1. Information We Collect

We may collect the following types of information:

(a) Personal Information

  • Name, email address, phone number, billing and shipping address.
  • Payment details (processed securely via third-party payment processors).

(b) Non-Personal Information

  • Browser type, IP address, device type, and browsing activity on our Site.
  • Cookies and similar technologies to enhance your shopping experience.

2. How We Use Your Information

We collect and use your information for the following purposes:

  1. Order Fulfillment: To process and deliver your orders, including payments and shipping.
  2. Customer Support: To respond to inquiries, provide updates, and resolve issues.
  3. Marketing: To send promotional offers, newsletters, and other marketing communications (with your consent, where required by law).
  4. Legal Compliance: To comply with applicable legal obligations, such as tax and reporting requirements.
  5. Website Improvement: To analyze user behavior and improve our website’s functionality and experience.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following situations:

  1. Service Providers: Trusted third parties that assist us with payment processing, order fulfillment, email communications, analytics, and other essential services.
  2. Legal Obligations: When required by law, court order, or to protect our legal rights.

4. Regional Privacy Rights

(a) For Residents of the European Union (EU)

If you are located in the EU or EEA, your personal data is processed in compliance with the General Data Protection Regulation (GDPR).

  • You have the right to access, correct, or delete your personal data.
  • You may request data portability or restrict data processing.
  • To exercise your rights, please contact us at support@agamehero.com.

(b) For Residents of California, USA

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

  • Right to know what personal data we collect and how it is used.
  • Right to request deletion of your personal data.
  • Right to opt-out of the sale of personal information (we do not sell personal data).
    To submit a request, please email us at support@agamehero.com.

(c) For Other Regions

We strive to comply with privacy laws applicable to other regions, including:

  • Japan: In compliance with the Act on the Protection of Personal Information (APPI).
  • South Korea: In compliance with the Personal Information Protection Act (PIPA).
  • Brazil: In compliance with the General Data Protection Law (LGPD).

If you have questions about your rights in your specific jurisdiction, please contact us.

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and improve website functionality.
  • Track user behavior for analytics and marketing purposes.

You can manage cookie preferences through your browser settings. Some features of our website may not function properly if cookies are disabled.

6.Technical Service Providers

Data Processing and Third-Party Services

To provide our services, we collaborate with various technical service providers, such as Shopify for website building and 17track for order tracking. Please note, if any of these providers process your data outside of the European Union, your information may be transferred to a country with lower data protection standards than those of the EU. In such cases, we ensure that these service providers are contractually committed or otherwise required to uphold an equivalent level of data protection.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Data Security

We take reasonable measures to protect your personal data, including encryption, firewalls, and secure servers. Payment details are handled through third-party providers with strict security measures.

9. International Data Transfers

As our operations are based in China, your information may be transferred to and stored in our servers located outside your country. We ensure adequate protection measures are in place to secure your data in accordance with applicable laws.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: support@agamehero.com
  • Phone: +86 18627135872
  • Address: Room 703, Building 8 Mingze Liwan, No. 519 Luoshi South Road, Hongshan District, Wuhan City, Hubei Province,430070 China