Shipping Policy

Free Shipping Policy

Shipping Fees

Free Shipping to 20 Countries.

(Our sales and delivery markets are limited to these 20 countries now.)

Shipping Destinations

We are delighted to ship our products to 20 Countries, including the following regions and countries:

• North America: United States, Mexico
• Asia: Japan, South Korea, Indonesia, Vietnam, the Philippines, Thailand, Singapore, Hong Kong, Taiwan, Malaysia, India
• Europe: Germany, France, United Kingdom, Italy, Spain
• South America: Brazil
• Russia

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may take slightly longer.

Shipping Time

Our standard delivery time for these 20 countries is within 15-20 business days.

• Transit time (business days)：It usually takes 15-20 business days to transport the package after it is sent. 
• Processing Time：Orders are typically processed within 1-3 business days after payment confirmation.
• So Total delivery time：Estimated delivery time based on customer locations
  All destinations: 16-23 business days.

Please note that shipping times are estimates and may vary depending on customs clearance, carrier delays, or unforeseen circumstances.

Customs and Import Duties

For international orders, customs or import duties may apply upon the package’s arrival in the destination country. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.

All orders are shipped from our facility in China using reliable international carriers. Tracking information will be provided via email once your order has been dispatched.

 

Order Tracking

Once your order is shipped, you will receive a tracking number to monitor the delivery status. Tracking updates may take 1-3 business days to reflect after dispatch.

Lost or Delayed Packages

If your package is delayed or lost during transit, please contact us at support@agamehero.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Our warehouse Address: Room 703, Building 8 Mingze Liwan, No. 519 Luoshi South Road, Hongshan District, Wuhan City, Hubei Province,430070 China

Contact Us

If you have any questions regarding shipping, feel free to reach out to our customer support team at support@agamehero.com or through our contact form on the website.